Terms of Service

These Terms of Service ("Terms") govern your access to and use of the vulnerability assessment services and website offered by VIVO Finanse sp. z o.o., operating under the brand name CyberCerber ("Company", "we", "us"), NIP: 8992914597, registered office at Kopycińskiego 41/3, Poland.

By engaging our services or submitting an enquiry, you ("Client") agree to be bound by these Terms. If you do not agree, do not use our services.

1. Definitions

• "Services" means the external vulnerability assessment, free pre-scan, and related deliverables described in a Service Order or proposal.
• "Service Order" means a written agreement (email, signed document or online form) specifying the scope, price and timeline of Services.
• "Deliverables" means the reports, findings documents and any other outputs produced as part of the Services.
• "Client Data" means domain names, IP addresses, email addresses and other identifiers provided by the Client for the purpose of the assessment.

2. Scope of Services

CyberCerber provides external, non-invasive vulnerability assessments. Our Services are conducted entirely from outside the Client's internal network and do not involve:

• Installation of software or agents on Client systems.
• Access to internal networks, VPNs, or authentication-protected systems without explicit written authorisation.
• Penetration testing, active exploitation of vulnerabilities, or any action that could disrupt the Client's systems or services.

The specific scope of each engagement is defined in the relevant Service Order. Any work outside that scope requires a separate written agreement.

3. Free Pre-Scan

We may offer a complimentary preliminary scan ("Free Pre-Scan") of publicly accessible infrastructure associated with a domain or IP address provided by the Client. The Free Pre-Scan:

• Is provided on an as-is basis with no warranties of completeness or accuracy.
• Does not constitute a full vulnerability assessment.
• Creates no obligation on either party to enter into a paid engagement.
• Results are shared with the Client by email within 24–48 business hours of the request.

4. Client Authorisation

By submitting a domain, IP address, or other infrastructure identifier for assessment, the Client represents and warrants that:

• They are the owner of, or are duly authorised to request security testing of, the specified assets.
• The assessment does not violate any applicable law or third-party agreement.

CyberCerber shall not be liable for any claims arising from assessments conducted on assets the Client did not have authority to submit.

5. Payment Terms

Payment terms for paid Services are specified in the relevant Service Order. Unless otherwise agreed:

• Invoices are payable within [14] days of the invoice date.
• Payment is accepted by bank transfer to the account specified on the invoice.
• Services commence upon receipt of a signed Service Order and, where applicable, an advance payment as specified therein.
• Late payments may be subject to statutory interest under applicable Polish law.
• [PAYMENT TERMS PLACEHOLDER — to be finalised before go-live]

6. Deliverables and Intellectual Property

Upon full payment of all fees due, the Client receives a non-exclusive, non-transferable licence to use the Deliverables for their own internal business purposes.

All methodologies, tools, templates and background intellectual property used in producing the Deliverables remain the exclusive property of CyberCerber.

7. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with the Services. CyberCerber will not disclose Client Data or Deliverable contents to any third party except as required by law or with the Client's written consent.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• CyberCerber's total aggregate liability to the Client for any claims arising out of or in connection with the Services shall not exceed the total fees paid by the Client for the specific Service Order giving rise to the claim.
• CyberCerber shall not be liable for any indirect, consequential, incidental, special or punitive damages, including loss of profits, loss of data, business interruption or reputational harm, even if advised of the possibility of such damages.
• The Services identify vulnerabilities on a best-efforts basis based on information available at the time of assessment. CyberCerber does not warrant that the assessment is exhaustive or that no vulnerabilities exist beyond those identified.

9. No Security Guarantee

Nothing in these Terms or any Deliverable constitutes a guarantee that the Client's systems are or will be free from security vulnerabilities, breaches, or cyberattacks. Our assessments reflect the state of the Client's publicly accessible infrastructure at the time of testing.

10. Termination

Either party may terminate a Service Order by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of receiving written notice. Upon termination, the Client shall pay for all Services rendered up to the termination date.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Poland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Wrocław, Poland.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our Services after such notice constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms:
VIVO Finanse sp. z o.o.
Kopycińskiego 41/3, Poland
NIP: 8992914597
Email: contact@cybercerber.com